I help businesses define, streamline and document their processes to ensure maximum efficiency and provide a foundation for continued growth

Losses related to ineffective operational methods

Inconsistant work output among employees

Customer input indicating negative production trends

“Tribal knowledge” - Undocumented processes practiced within your organization

The need to scale and organize your process documentation as your business grows or faces potential acquisition

Building a dedicated customer service team or more substantial customer service strategy

Unhealthy team dynamics such as:

“Rogue” team member - employees whose self perception that their knowledge and/or processes are superior to their superiors or standard processes. Rogue team members undermine your business goals can negatively affect customer experience and team culture

“Fixed Mindset” - An employee’s refusal to adapt to new or updated required processes as the business grows or re-aligns. “this is how we’ve always done...”

“Complacency” - complacent employees are a risk to customer experience, business growth and team culture

Streamlining and documenting your processes provides:

• Uniformity in how tasks are carried out by employees
  

• Seamless onboarding experience for new employees
  

• A firm foundation to accommodate expansions and acquisitions
  

• Anchor for performance metrics and employee evaluations
  

• Relevant reference materials when challenges arise
  

• Increased visibility into process adherence
  

• Mitigated risk of fraudulent activities