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Vintage Retro Mid-Century Colorful Stars

Hi! I‘m Amy.

Hi! I‘m Amy.

I help businesses define, streamline and document their processes to ensure maximum efficiency and provide a foundation for continued growth

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Retro Star Doodle

If you’re struggling with...

If you’re struggling with...

Losses related to ineffective operational methods

Inconsistant work output among employees

Customer input indicating negative production trends

“Tribal knowledge” - Undocumented processes practiced within your organization

The need to scale and organize your process documentation as your business grows or faces potential acquisition

Building a dedicated customer service team or more substantial customer service strategy

Unhealthy team dynamics such as:

“Rogue” team member - employees whose self perception that their knowledge and/or processes are superior to their superiors or standard processes. Rogue team members undermine your business goals can negatively affect customer experience and team culture

“Fixed Mindset” - An employee’s refusal to adapt to new or updated required processes as the business grows or re-aligns. “this is how we’ve always done...”

“Complacency” - complacent employees are a risk to customer experience, business growth and team culture

Your concerns are valid

Your concerns are valid

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Streamlining and documenting your processes provides:

  • Uniformity in how tasks are carried out by employees
  • Seamless onboarding experience for new employees
  • A firm foundation to accommodate expansions and acquisitions
  • Anchor for performance metrics and employee evaluations
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  • Relevant reference materials when challenges arise
  • Increased visibility into process adherence
  • Mitigated risk of fraudulent activities

What I do

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Vintage Retro Mid-Century Colorful Stars
Vintage Retro Mid-Century Colorful Stars



Analyze your current or new processes to identify actual or potential inefficiencies and redundancies

Develop detailed digital Standard Operating Procedures (SOP’s) to ensure your processes are thoroughly documented and easily accessible


Provide insight about how to best streamline your processes for maximum efficiency

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About Me

About Me

With a successful track record leading customer service teams and refining workflows for businesses ranging from small startups to large corporations, I bring a wealth of experience to the table.

Let's collaborate to enhance your processes and develop strategies that will propel your business forward.

Let’s connect

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Schedule a call

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